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Refunds and Exchanges

We hope you dig your new pieces as much as we do, but if for some reason you need to make a return, no problem! We are here to make returns and exchanges quick and easy for you, just follow the instructions below!

In-Store Return Policy

All returns, refunds, and exchanges must be accompanied by proof of purchase (physical, digital or gift receipt or invoice) and may be brought to any Earthbound Trading Co. location within 30 days of purchase. All merchandise must be in new condition, un-worn, undamaged and with original tags attached. Shipping and handling are nonrefundable. There are no refunds on Gift Cards or final sale items ending in $.94 

Gift Receipt
All merchandise returned with a Gift Receipt will be refunded to a Gift Card for the original purchase value.

After 30 Days:
All merchandise returned after 30 days from the original date of purchase will receive a gift card for the value of the items based on the current in-store price.

No Receipt 
All merchandise returned without a receipt or proof of purchase will be refunded to a Gift Card for the current retail value.

Exchanges
In love, but need a different size? All merchandise can be exchanged for any product in the store, for equal or greater value. Any exchanges where the product returned, exceeds the value of the product being purchased will receive the difference one of the following ways:

  • With a Receipt: funds will be returned to the original payment method.
  • Without a Receipt: funds will be returned in the form of a Gift Card
  • Gift Receipt: funds will be returned in the form of a Gift Card

Ways to Receive Your Refund:

    • ATM, DEBIT CARD and CREDIT CARD
      • All purchases paid with an ATM and/or Debit Card, will be refunded back to the card used in the original transaction. If the original credit card is not an option, a gift card will be provided.
    • GIFT CARD
      • All purchases made with a Gift Card, will be returned to a Gift Card. If the value of the return is less than $1, the funds will be returned in cash. 

Online Returns at any Earthbound Trading Co. Store

  • Bring your items to any Earthbound Trading Co. location
  • Once items are received, the request will be processed in 3-5 business days
  • Refunds will be issued in the same form of payment as the original purchase
    • If the original payment method is unavailable, a Gift Card will be issued
    • There are no cash refunds for online purchases
  • All Online returns/exchanges must be completed within 30 days of delivery
    • If the return is outside of the 30 days, funds will be returned in the form of a Gift Card for the current retail value
  • If exchanging in-store, only an exchange for a different size of the same product will be honored

Returning Items by Mail

If you are a registered customer, you can begin your online return by logging into your account and going to "My Orders." Select the order number that includes the item you would like to return and click "Return" at the top. You may then select the item(s) you would like to return and submit. A customer service agent will confirm your requested return within 1-2 business days. Once your return is confirmed/approved, you may mail your item back per the instructions below.

If you do not have an Earthbound Trading Account, Click Here for our Return Form

  • You are responsible for shipping and payment of mailing the items to Earthbound Trading Co. HQ.
    • Earthbound Trading Co.
      4051 Freeport Pkwy.
      Suite 400
      Grapevine, TX 76051
    • Please include a copy of your invoice and designate the desired action per item (return or exchange)
  • Once items are received, the request will be processed in 7-10 business days
  • Refunds will be issued in the same form of payment as the original purchase
    • If the original payment method is unavailable, a Gift Card will be issued
    • There are no cash refunds for online purchases
  • All Mailed returns/exchanges must be postmarked no later than 30 days from the original delivered date.
  • If exchanging online, only an exchange for a different size of the same product will be honored

You are welcome to mail in your in-store purchase, but please contact hello@earthboundtrading.com to confirm if it is eligible for a refund before sending our way! These refunds can take up to 7-10 business days in order to be reviewed and processed.

Restrictions

  • Purchases made in-store can be returned/exchanged online only if the merchandise is an existing online item. **Please contact Guest Service for availability
  • Items with inventory unavailable for exchange will be refunded.
  • If returned without contact, online purchases mailed for return must be postmarked within 30 days of delivered date. Please include a copy of your invoice and designate the desired action per item (return or size-exchange of same item). Send to address.
  • Clearance items ending in $.94, or marked as such in the item description, are not eligible for return.
  • Clearance items purchased with additional promotional discounts are not eligible for return or exchange.
  • Clearance items that are no longer featured on the site are not eligible for return or exchange.
  • Some promotional items are subject to refund value only (calculated discount based on free items accompanying paid items. For example: "Buy two, get one free").

 

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